Discovery
Discovers physical and logical CIs, such as servers, switches, routers, virtual machines, storage elements, databases, and applications. It also discovers relationships between these CIs.
With IT Operations Management, Organisations can focus on visibility, health, and optimization of its entire operations estate.
Visibility
If Organisations can’t see its IT environment, you can’t manage it. Unless you have visibility of your infrastructure and know how it delivers your mission-critical services, there is no easy way to diagnose and fix service outages, resolve performance issues, assess the risk of changes, optimize infrastructure costs, minimize software compliance issues, or respond quickly to security threats.
Platform ITOM Visibility gives Organisations an accurate, up-to-date view of its IT infrastructure and services, spanning both multi-cloud and on-premises environments.
ITOM Visibility includes two fully integrated, complementary applications that create this comprehensive visibility:
Service Mapping
Discovers Service Mapping builds on this discovered infrastructure data, creating end-to-end maps of Organisations’s services. It identifies all of the CIs that support each service, along with their service-specific relationships.
Health
In today’s digital world, businesses depend on software-based services to engage customers, automate processes, drive innovation, and unlock business insights. IT is responsible for delivering these mission-critical services and needs to ensure that they are always available and responsive. Otherwise, the financial and reputational impact can be devastating.
Platform ITOM Health uses the power of AIOps to turn this tidal wave of events into a trickle of actionable alerts—cutting through the noise, pinpointing service issues, and helping Organisations rapidly identify and remediate the root cause.
ITOM Health includes the following features:
Together, these features help you to detect, diagnose, and remediate service issues far more quickly and accurately, dramatically reducing MTTR and increasing service quality.
Optimization
On-demand cloud resources and services have dramatically accelerated digital innovation. However, this unprecedented speed comes with a heavy price. Unless IT teams manage this agility, cloud costs spiral upwards. In fact, IDC estimates that 20% to 30% of total enterprise cloud spend is wasted due to lack of visibility and control.
Platform ITOM Optimization delivers the visibility and control Organisations needs while enhancing the agility of the cloud. It provides comprehensive visibility of cloud costs and usage, identifying and automating opportunities to optimize cloud spend. And, it also includes automated cloud provisioning capabilities, allowing you to establish an effective, agile cloud governance model.
ITOM Optimization consists of two complementary features:
Cloud Insights
Cloud Insights gives Organisations visibility and control of its cloud usage and costs. It uses the power of the Platform to discover all of your cloud resources; breaks down cloud spend by cost center, business service, or other entity.
Cloud Management
Cloud Management provisions and configures on-demand cloud services, accelerating cloud service delivery while providing consistent, nonintrusive governance guardrails that prevent uncontrolled cloud spend.
Integration with Other Platform Applications
Platform ITOM applications use the Platform Configuration Management Database (CMDB), which is part of the Platform. The Platform CMDB is the single system of record for infrastructure and service data. The CMDB helps organizations better understand the IT environment particularly in the areas of business service impact analysis, asset management, compliance, and configuration management.
Because all applications are built on the Platform, the ITOM solution is natively integrated with all other Platform solutions, allowing Organisations to grow into other areas, such as IT Service Management and Customer Service Management without the need to reimplement or “glue” together disparate products and tools. Because all applications in the Platform portfolio are built on the Platform, all metrics, tasks, services, assets, people, locations, and information are stored together, creating a single system of record used by all applications and a single system of engagement for everyone in the enterprise.
Some examples of potential growth areas include the following:
